For a comprehensive guide on how to use the KaGo parent mobile app, click on the following link
For a comprehensive guide to using the KaGo parent web app click on the link below
Please send all requests, bug reports and improvements to Jack at support@kago.com.au
For bugs and improvements please be as descriptive as possible and please include photos or screen recordings of the issue
On the sign in page, click “Forgot your password?”
Input the email address you used when signing up for KaGo
You will receive a password reset email at that address
Follow the instructions in the email and reset your password
Once done, sign back into the mobile app
To access the change password option in the KaGo parent mobile app, click on the little person icon in the bottom right hand corner of the app
From this page you can put in your current password, your new password and you can confirm your new password
When done, click “Save”. You will be logged out and can now log back in with your new password
A CCD will send a parent an invitation code via the CCD web app
As a parent you select your child tab
Then select the blue plus button next to their current children
Then click “I have an invitation code”
Input the code from your invitation email, and select continue
You should see a success popup
Then you should see your new child profile up the top of the app
First, go to the child’s tab down the bottom of the app
Then select the blue plus icon next to your current children
Select new application
Search for your child’s centre
Select all that apply
Fill out the page
Select “Register interest”
You should see a congratulations screen
Your new child application has been sent to your KaGo admin for review
If a centre director sends you an invitation to sign up you will get it via email, it contains a unique invitation code that you will need to enter in the following steps,
First click “Lets sign up” in your invitation email
This will take you to the “Create account” page, copy and paste the code from your email here, then click continue
On the next page fill out your name, email and phone number, then click “SMS Verification”
Type in the one time code that was sent to your mobile, then click “Verify”
Then create a password and click continue
You should then see a success pop up
You will then be taken to the dashboard and you should see one child up the top, if you have more children you can request that your child care centre send you their codes so you can add them
Start by clicking on the plus button down the bottom of the app
Select trip
Up top you should see a “Recurring trip” toggle
Click the toggle to change the trip type to recurring, then select the days that the trip will recur on
Fill out the rest of the trip details, then select confirm trip
You will then see a summary and select take me to dashboard
Your recurring trip will be sent to your KaGo admin for review
To add a child without an invitation code, first select add in the web app sidebar, then click child
To get to the add child page you can also go to your child list and click “add children”
If you don’t have an invitation code click new application
Then type in and select your child care centre
Select your days of enrolment
Then fill out your child’s information including their profile picture
Once done click confirm
Your childcare centre will receive your child profile and once it is reviewed and approved you will be able to use your new child profile
To add a casual trip, you can select “Add casual”, or you can select the plus icon then select “Trip”
Set the date or date range
Set the pickup and drop-off locations
Add notes for the driver if needed
Then select “Confirm trip”
If you add a trip for the current day you will receive a popup suggesting you contact your childcare centre to confirm
You will then be shown a summary, select “Take me to dashboard”
Above the new trip request you will see “waiting for response”, this will change to confirmed after it has been accepted by a ccd and then scheduled once the trip has been assigned to a schedule